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Product Returns


1. I wish to return a product. What do I do?

Products purchased can be returned to us within 14 days of a sale for a full refund. The product must be returned in original condition, along with the receipt number. Please return the product to the original place of purchase.

2. What happens if I purchase a Starter Pack, and later decide to return the product?

You can return the product, in original condition and within 14 days of registering your new account, for a full refund. If you do so, your new account will be Frozen. You will not be able to access a Frozen account, and no PVs are paid to Frozen accounts. Frozen accounts will still remain in your network, and any accounts underneath the Frozen account will be unaffected. You cannot later choose to reactivate a Frozen account.

Sales Cancellation Policy


Please be advised of the following Sales Cancellations Policy, effective immediately (19th April 2007):

  • Sales cancellations can only be accepted within 14 days of purchase
  • Members wishing to cancel a sale must return all product to FusionExcel, in original condition
  • Members wishing to cancel a sale need to complete and sign our Refund Request Form
  • Please allow a minimum of 5 working days for Management to process the sales cancellation. Maximum submission
  • Members are PROHIBITED from using the Sales Cancellation Policy to cancel sales for the intent of changing network structure or to otherwise manipulate bonus calculation.
3. Please note that your Payment is processed by Mobile88.com Sdn Bhd.The Name of Mobile88.com will be shown on your Credit Card / Bank Statement and you will also receive a notification e-mail from  Mobile88 on this Transaction.